Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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Tropical Smoothie Cafe
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Tropical Smoothie Cafe
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Tropical Smoothie Cafe
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Examples of why your company should make your customer experience your most distinct competitive advantage
  • John DiJulius
  • 3,653 Reads 14 Shares
Customer loyalty is a result of the multiple positive ‘micro-experiences’ a person has with a brand.
  • John DiJulius
  • 4,081 Reads 41 Shares
A positive customer experience is vital for franchise success. Here are 6 ways to train your employees how to deliver it consistently.
  • John R. DiJulius III
  • 6,245 Reads 63 Shares
Using a customer’s name is an effective way to elevate the customer experience.
  • John Tschohl
  • 4,351 Reads 8 Shares
Training your front-line employees in how to deal with stressed-out customers will retain both your customers and your employees!
  • John DiJulius
  • 4,736 Reads 7 Shares
Your franchisees are your most important customers. Is it time for a Chief Franchisee Experience Officer?
  • Keith Gerson
  • 5,223 Reads 9 Shares
How to create a consistent customer experience in every area of your business.
  • John R. DiJulius
  • 4,538 Reads 33 Shares
Anxiety, uncertainty, and business rules can create irrational customers; train your employees to deal with them properly.
  • John DiJulius
  • 3,621 Reads 5 Shares
What is the one best thing customer experience brands do differently?
  • John DiJulius
  • 6,163 Reads 23 Shares
5 ways to win more customers and retain great staff in these challenging times.
  • Jayson Pearl
  • 5,604 Reads 38 Shares
3 companies that are role models for being relentless with customer service
  • Multi-Unit Franchisee
  • 4,804 Reads 4 Shares
Angry Crab Shack
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Angry Crab Shack
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Angry Crab Shack
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How you can better manage customer expectations by being totally transparent with your customer base.
  • John R. DiJulius III 
  • 3,594 Reads 2 Shares
To create a successful service culture for your brand, try these 9 steps
  • John Tschohl
  • 7,014 Reads 26 Shares
Differentiate yourself from the competition and create the "ultimate guest experience"
  • Dave Murray
  • 3,794 Reads 11 Shares
4 ways to implement a ‘Service Recovery’ strategy and keep your customers happy and coming back.
  • Ryan Chevalier
  • 3,486 Reads 5 Shares
How – and why – to create an “above-and-beyond” customer service culture at your brand
  • John R. DiJulius III 
  • 3,957 Reads 1 Shares
How a "Day in the Life of a Customer" video can create empathy and improve customer service among your front-line staff
  • John DiJulius
  • 4,580 Reads 18 Shares
In the relationship economy the primary currency is the emotional connections made with customers, employees, and vendors.
  • John DiJulius
  • 3,742 Reads 8 Shares
Five essential steps to creating an 'above and beyond' culture at your business.
  • John DiJulius
  • 3,770 Reads 18 Shares
"Revenge spending" is taking off as consumers shake off the Covid stay-at-home blues. Here’s how to cash in on it.
  • John DiJulius
  • 4,078 Reads 4 Shares
Why it’s vital to add a ‘ fun’ customer service certification component to your customer service training
  • John DiJulius
  • 3,079 Reads 11 Shares
Sonny’s BBQ
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Sonny’s BBQ
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Sonny’s BBQ
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How to launch a successful customer service initiative that is both effective and long-lasting
  • John DiJulius
  • 4,296 Reads 1 Shares
4 tips on why empowering employees to repair customer service failures will contribute mightily to your bottom line
  • John Tschohl
  • 5,623 Reads 1 Shares
Every organization that wants to be a service leader should stress the importance and benefits of remembering customers by name and include strategies to help employees do so.
  • John Tschohl
  • 11,556 Reads 15 Shares
How do you stack up among the 6 crucial categories of customer experience?
  • John DiJulius
  • 4,427 Reads 17 Shares
Empower your employees to make decisions without a supervisor. Let them know they can do what they believe is the right thing for the customer.
  • John Tschohl
  • 4,262 Reads 9 Shares
After a full year of Covid, marketing executives discuss the changes they’ve seen
  • Eddy Goldberg
  • 4,375 Reads 4 Shares
To improve your retail success and train your sales associates, follow these 10 best practices
  • Bob Phibbs
  • 3,985 Reads 48 Shares
When is the best time to invest in your customer experience? 18 months ago! When is the second-best time? NOW! Now is the time to make your organization’s customer experience your single biggest competitive advantage.
  • John DiJulius
  • 6,825 Reads 21 Shares
Six steps that will help create an exceptional service culture at your business.
  • John Tschohl
  • 4,501 Reads 16 Shares
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