Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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MY SALON Suite
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MY SALON Suite
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MY SALON Suite
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How United Franchise Group's focus on the customer experience and its 11 brands drives franchisee profits
  • Franchise Update Media
  • 3,189 Reads 25 Shares
Team members need to know they're in position to affect the choices customers make.
  • M. Scott Morris
  • 4,620 Reads 42 Shares
6 ways to become a top customer service company in 2024
  • John DiJulius
  • 3,936 Reads 3 Shares
Our February roundup of consumer experience news and trends
  • Eddy Goldberg
  • 4,776 Reads
Exceptional customer service is the least-expensive tool you have to grow your business.
  • John Tschohl
  • 3,758 Reads 3 Shares
Suitable candidates will appreciate knowing that your screening process ensures a “jerk-free” environment.
  • John DiJulius
  • 3,256 Reads 2 Shares
BKIFG transforms customer and employee engagement with a unique FORD allowance program, encouraging personalized gestures and positive experiences, fostering a strong company culture and exceptional growth.
  • John DiJulius
  • 4,290 Reads 1 Shares
Our January roundup of consumer experience news and trends
  • Eddy Goldberg
  • 3,401 Reads
Food brands are using AI in their drive-thrus to better meet customer expectations
  • Annie Oeth
  • 4,328 Reads 16 Shares
6 tips for managing customer expectations
  • Jeff Mowatt
  • 3,979 Reads 8 Shares
To improve your customer service and staff morale in 2024, try these 3 things on for size
  • John Tschohl
  • 3,896 Reads 4 Shares
Sonny’s BBQ
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Sonny’s BBQ
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Sonny’s BBQ
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When you provide awesome customer service, you will drive your business to great heights.
  • John Tschohl
  • 4,682 Reads 4 Shares
6 steps to building a customer journey that creates brand loyalty, satisfaction, and trust
  • Franchise Update Media
  • 4,918 Reads 8 Shares
Our December roundup of consumer experience news and trends
  • Eddy Goldberg
  • 3,785 Reads
Qualtric’s 4th annual Consumer Trends Report looks ahead to 2024 with stats, opinions, and advice for consumer marketers worldwide
  • Eddy Goldberg
  • 5,678 Reads 33 Shares
Are you creating a “signature brand experience”? Measure your success against these 6 steps for delivering your optimal customer experience on a consistent basis
  • Cal DiJulius
  • 4,958 Reads 2 Shares
To provide superior service, your employees need a solid understanding of your organization’s underlying purpose.
  • John DiJulius
  • 4,095 Reads 1 Shares
CEOs looking to better understand their brand’s customer experience (and that of their customer-facing workers) are spending time on the front line
  • John DiJulius
  • 3,544 Reads 2 Shares
A genuine smile can help you connect with customers and improve your long-term health.
  • John Tschohl
  • 4,709 Reads 7 Shares
When a crisis hits, it’s imperative to have a plan ready. Here’s how Premium Service Brands is prepared to manage a potential crisis.
  • Franchise Update Media
  • 4,929 Reads 37 Shares
4 ways to use a digital content strategy to connect with customers
  • Annie Oeth
  • 3,830 Reads 3 Shares
American Family Care
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American Family Care
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American Family Care
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Focus on your needs as well as the customer's
  • John Tschohl
  • 4,405 Reads 31 Shares
Does your organization understand the power of the service strategy?
  • John Tschohl
  • 3,180 Reads 3 Shares
Customer experience experts suggest organizations need to break down their silos and share data for the best CX results.
  • M. Scott Morris
  • 3,935 Reads 11 Shares
Our August roundup of consumer experience news and trends
  • Eddy Goldberg
  • 3,057 Reads
Frontline workers often get the recognition, but those working behind the scenes also need to know the real and meaningful effects they have on customers.
  • John DiJulius
  • 3,625 Reads
6 steps for service recovery when faced with an irate customer
  • John Tschohl
  • 4,070 Reads
Integrating digital technology brings your customer greater value by providing a consistent digital experience (DX).
  • John DiJulius
  • 4,088 Reads 3 Shares
Our July roundup of consumer experience news and trends
  • Eddy Goldberg
  • 3,356 Reads
Build (or improve) your customer service culture with these 9 principles
  • John Tschohl
  • 5,851 Reads 9 Shares
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