Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
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August 6th, 2025
Baesman Group creates personalized marketing strategies to transform direct-to-consumer campaigns from One to Many to One to One through customer insights, marketing strategy, custom technology solutions, and personalized multichannel execution.
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Although franchises are national brands, customers often think locally when evaluating their closest franchise location
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Employees who complain are an opportunity for growth, reflection, and improvement
- John DiJulius
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Brands have the opportunity to stand out from the competition by offering a personalized experience and building relationships with the customer
- Tim Sharp
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How you and your employees treat your customers is critical
- John Tschohl
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Delivering exceptional CX is indispensable for sustainable growth in franchising
- Kerry Pipes
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The company prioritizes character and chemistry over competency when hiring
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Annual conference provides top insights and strategies for franchise leaders to deliver outstanding experiences for customers
- Franchise Update Media
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Customer experience leaders consistently outperform competitors and the stock market
- John DiJulius
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Advertising and quality products go only so far
- John Tschohl
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Developing a strong company culture and employee experience can lead to greater customer satisfaction
- Del Salinas
- 3,024 Reads 9 Shares
A customer experience action statement clarifies employees' daily roles
- John DiJulius
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CEO shares tips for marketing and engaging with customers to enhance brand experience
- Teresa Johnson
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Everyone deserves high-quality customer service, so get what you deserve
- John Tschohl
- 2,425 Reads 4 Shares
Development programs can help train future leaders
- John DiJulius
- 3,068 Reads 4 Shares
Placing an increased focus on personalized AI interaction can lead to greater customer satisfaction and loyalty
- Kevin Behan
- 3,127 Reads 5 Shares
AI-operator systems prevent missed calls while decreasing wait times and increasing customer satisfaction
- David Duguan
- 3,229 Reads 11 Shares
Companies must train employees in a customer-first culture to develop successful teams
- John Tschohl
- 2,366 Reads 3 Shares
Personalizing interactions and leveraging the latest in technology can benefit both customers and franchise employees
- Mike Ball
- 2,954 Reads 6 Shares
High prices and complaints about customer service are leading to a decrease in QSR consumer traffic
- Kevin Behan
- 3,413 Reads 7 Shares
Successful companies empower employees to make decisions to best serve the customer
- John Tschohl
- 1,922 Reads 4 Shares
Franchisees can take advantage of local insights and feedback to strategically market their business
- Brett Townsend
- 2,421 Reads 3 Shares
It's crucial to reduce the amount of time needed to complete a task
- John Tschohl
- 2,296 Reads 4 Shares
Director of Brand Marketing shares strategies to establish community connections as a way to raise brand awareness
- Franchise Update Media
- 3,365 Reads 9 Shares
Franchise executives gathered to examine the many facets of the customer experience.
- Kerry Pipes
- 2,994 Reads 3 Shares
Restaurants win with loyalty programs that increase sales and customer engagement
- Kevin Behan
- 2,691 Reads 9 Shares
Embracing technology is key for restaurants looking to deliver optimal experiences that keep customers coming back
- Jodi Boyce
- 3,146 Reads 8 Shares
Developing a positive customer experience is established throughout all parts of a franchise's operations and can lead to increased profitability
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Chief Brand Officer discusses developing a culture of appreciation for customers and franchisees
- Franchise Update Media
- 2,441 Reads 5 Shares
AI is transforming customer service by taking over tasks traditionally done by humans
- John DiJulius
- 3,551 Reads 5 Shares
Delivering a consistent experience and responding to feedback can enhance customer service and retention results
- Kevin Behan
- 2,831 Reads 2 Shares
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