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Franchise Articles

Browse our selection of franchise articles and features to help further your knowledge in opening and operating a franchise business. Our exclusive features cover the , , , , , , and site of the franchise business. Written by the editorial team that produces Franchise Update Magazine and Multi-Unit Franchisee Magazine, the franchise industries premier magazines.

In 2023, as legislative threats to the franchise business model continue to mount, your advocacy is more important than ever
  • Matthew Haller
  • 3,520 Reads
Eric Danver, the 2023 Mega Growth MVP, is looking to double his Hand & Stone spas from 48 to 100
  • Sara Wykes
  • 4,671 Reads 22 Shares
Every employee contributes to customer service success, not just those in frontline positions
  • John DiJulius
  • 4,203 Reads 8 Shares
Service brand franchise deals stay warm as the weather cools
  • Eddy Goldberg
  • 3,057 Reads 1 Shares
With effective communication, conflicts can become opportunities for growth.
  • Kendall Rawls
  • 5,710 Reads 10 Shares
The new franchisees will teach firearm safety and self-defense at multiple California locations.
  • M. Scott Morris
  • 2,642 Reads 2 Shares
The center’s board now includes 74 companies and 101 franchise executives.
  • M. Scott Morris
  • 2,495 Reads 3 Shares
To provide superior service, your employees need a solid understanding of your organization’s underlying purpose.
  • John DiJulius
  • 3,738 Reads 1 Shares
As AI and other disruptive technologies proliferate, who's making the decisions at franchise companies?
  • Darrell Johnson
  • 2,913 Reads
CEOs looking to better understand their brand’s customer experience (and that of their customer-facing workers) are spending time on the front line
  • John DiJulius
  • 3,232 Reads 2 Shares
The IFA and its members push back against federal and state attempts to destroy the franchise business model
  • Matthew Haller
  • 4,601 Reads 20 Shares
Potbelly Sandwich Works
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Potbelly Sandwich Works
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Looking for employees in today’s job market? Check out these tips from a veteran HR pro!
  • Mary Lou Atkins
  • 3,527 Reads 4 Shares
Despite public misconceptions, franchisees provide pay and benefits equivalent to other industries.
  • M. Scott Morris
  • 3,437 Reads 4 Shares
Bill Thomas and his wife, Nicole Toscanini-Thomas, plan to open 7 Scooter’s Coffee drive-thru kiosks.
  • M. Scott Morris
  • 3,659 Reads 5 Shares
A genuine smile can help you connect with customers and improve your long-term health.
  • John Tschohl
  • 4,373 Reads 7 Shares
Survey respondents increasingly concerned about Covid-19 and threats to their retirement savings. 
  • M. Scott Morris
  • 2,770 Reads 1 Shares
Robots, AI, and more, oh my! Brands adopting new tech tools are beating the competition by serving their customers better.
  • Colleen McMillar
  • 4,706 Reads 24 Shares
When a crisis hits, it’s imperative to have a plan ready. Here’s how Premium Service Brands is prepared to manage a potential crisis.
  • Franchise Update Media
  • 4,632 Reads 37 Shares
Move beyond breakeven with this financial planning and management tool
  • Barbara Nuss
  • 5,411 Reads 3 Shares
Service brand franchise deals stay hot as the weather begins to cool
  • Eddy Goldberg
  • 3,819 Reads
New research from FBR reveals how franchise employees really feel about diversity, equity, and inclusion
  • Michelle Rowan
  • 5,237 Reads 9 Shares
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Joseph Omobogie developed an appreciation for Captain D’s when he first immigrated to the U.S.
  • M. Scott Morris
  • 4,853 Reads 5 Shares
When Adrian Mahendrata expanded his franchise brand from Australia to the U.S., he was surprised to find different rules in different states
  • M. Scott Morris
  • 4,302 Reads 3 Shares
Ryan Hamra has a nearly 10-year history with the brand and will operate the new restaurants with his partner, Cody McPherson.
  • M. Scott Morris
  • 4,075 Reads 3 Shares
Our September roundup of international franchise news travels to Saudi Arabia, the U.K., the U.S., Italy, the Middle East, Canada, and Qatar, and Poland
  • Eddy Goldberg
  • 4,318 Reads
Bill Edwards’ biweekly newsletter rounds up international franchise news, stats, trends, and more from a worldwide network of correspondents
  • Eddy Goldberg
  • 3,875 Reads 2 Shares
PwC’s Investor Survey helps commercial real estate markets handle the ongoing shifts in interest rates and other economic disruptions
  • Ginny Gaylor
  • 3,447 Reads 1 Shares
For the 5th Annual Franchise Innovation Awards, judges evaluated each entry's objective, the problem it solved, and the innovations required. Here are the 2023 Human Resources winners!
  • 5,018 Reads 3 Shares
Tony Mattiacio started as a Ziebart employee. Today he owns 10 locations in New York and Florida, with plans for more.
  • Sara Wykes
  • 5,278 Reads 8 Shares
California, IFA, and SEIU reach a deal protecting franchised restaurants in the state
  • International Franchise Association
  • 4,782 Reads 11 Shares
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